If you make a private lease request via the Carver website, we will share your details with one of our lease partners. They will then contact you to discuss the details of the lease agreement. The final agreement is made with the relevant lease partner.

Why is acceptance needed?

It is important for you and for our lease partners to establish that the monthly obligations are appropriate for your personal situation. In order to determine whether entering into a Private Lease agreement is financially responsible, our lease partners work together with EDR Credit Services. They provide our lease partners with advice as to whether the application is sound, based on your personal situation. EDR Credit Services does this by applying a financial capacity standard.

How does the acceptance process work?

After you have filled in the private lease application form, you will receive an email from the leasing company with the next steps. A credit check will take place and your personal data will be checked. Within 5 working days you will hear whether your lease application has been accepted.

Is a deposit applicable?

No, no deposit is required when entering into a private lease agreement.

Am I entitled to a return period?

Yes, you have 14 days to change your mind. This return period starts when you sign the lease contract and provide a date. If you do not give a date, the return period only starts when the lease company has received the signed lease contract.

Can I waive the return period?

Yes, you can waive the return period. To do this, you must sign a Waiver of Reflection Period with the lease company, whereby the sales advisor co-signs the document on behalf of the lease company. After signing the Waiver of Reflection Period, you pay any down payment and the lease company will order the Carver directly from Carver Europe B.V.

By whom is the Carver ordered?

As soon as we (Carver Europe BV) receive the signed lease contract, the Carver will be ordered.

Are the Carver promotions also valid with leasing?

No, the Carver promotions are not valid in combination with leasing.

There are different delivery times for each type of Carver. Ask us for the current delivery times. Your lease contract starts the moment your Carver is delivered and you have signed for receipt.

Is the private lease agreement registered with the NCR?

Yes, the Private Lease agreement is registered at the NCR in Tiel at 65% of the purchase value

What is included in the monthly instalment?

Carver Operational Lease is a very complete product and includes the use of the Carver, depreciation, maintenance, repairs, tyre replacement, third-party insurance, comprehensive insurance, passenger insurance and breakdown service.

Can the lease period be extended?

You can indicate during or towards the end of the lease period that you want to extend the lease period. In consultation with Carver, you can determine by how many months you want to extend the lease period. Carver will make a new price calculation for you.

Can the lease period be shortened?

You can indicate during the lease period that you want to shorten the lease period. In consultation with Carver, you can determine by how many months you want to shorten the lease period. Carver will make a new price calculation for you.

Which lease terms are possible?

The terms for operational leasing are: 36, 48 or 60 months. A shorter lease term of at least 12 months is also possible with our Flex lease product. *Different conditions apply when applying for delivery services.

The minimum age for entering into the lease agreement is 21 years.

What to do if you break down on the road?

If your Carver breaks down, you contact the lease company’s breakdown service via the insurance company*. You have received a service card with the telephone number. They will help you on your way.

Do I still need an AA Roadside Assistance?

Yes, you need to be a member of AA to be entitled to roadside assistance in the UK.

Is tyre replacement included in the lease agreement?

Replacement of tyres due to normal wear and tear are included in the lease agreement. You can have the tyres replaced at your nearest service point.

Where can I go to have damage repaired?

If you have damage, contact the leasing company and they will discuss where the damage can be repaired or what steps should be taken.

When does the lease period end?

The lease period ends when the agreed period in months has passed. The lease period also ends when the Carver is returned if the lease agreement is terminated or dissolved.

What to do with the Carver at the end of the term?

If the term of the lease contract has expired and you do not want to take over the Carver, you can hand it in at a location specified by the lease company. There they are familiar with the collection procedure of the lease company. If you do take over the Carver, then after payment of the take-over price and the final invoice, the lease agreement and the insurance will be terminated. From that moment on you are the full owner of the Carver.

Can I take over the Carver?

Yes, you can. To do this, contact your leasing consultant to ask for the takeover price.

How much should I pay if I want to take over the Carver?

If you want an exact calculation of the acquisition price, please contact your lease consultant at the lease company.

What should I pay attention to when returning the Carver?

The Carver should be clean and free of damage. In case the Carver is not handed in clean or free of damage, cleaning and repair costs can be charged. Furthermore it is important that your own accessories are removed, that all documents and items that belong to the Carver are returned and that any damage is reported to the lease company. All items that are left behind on the Carver and that are not included in the lease contract, become automatically the property of the lease company after return.

What to do if you break down on the road?

If your Carver breaks down, you can contact the breakdown service of Carver Europe BV, via our insurance partner AON. They will help you on your way, and bring you to the nearest James Autoservice branch or other Carver service partner or to the location you came from.

Is tyre replacement included in the lease agreement?

Replacement of tyres due to normal wear and tear are included in the lease agreement. You can have the tyres replaced at your JAMES Car Service outlet.

Where can I go to have damage repaired?

If you have damage, contact Carver and we will discuss where the damage can be repaired. This will usually be the James Autoservice branch or another Carver service partner that also maintains your Carver.

What happens if the Carver is a total loss?

The lease agreement ends on the date on which the damage expert has definitively established that the Carver is technically or economically total loss. You can then choose a new Carver and once again make use of Operational Lease via Carver Europe BV.

Which insurance is included in the monthly payment?

The lease company is obliged to provide all vehicles with third-party liability insurance. Consult your leasing consultant on which additional insurance is applicable for your lease agreement and what your excess is.

Will I receive an invoice for any down payment?

Yes, you will receive an invoice for the deposit.

What does the first monthly invoice say?

The first invoice you receive for the monthly instalment contains the monthly instalment from the day of delivery to the end of that month. At the same time, or shortly afterwards, you will receive the invoice for the next (full) monthly instalments.

How will the invoice be sent to me?

Our leasing partners work on the basis of electronic invoicing. This means that you receive the invoices by e-mail. It is therefore important that you inform the lease company of a change in your e-mail address as soon as possible.

How does the payment of the invoice work?

This is always done by direct debit; you sign the SEPA direct debit authorisation for this with the lease agreement. It is not possible to stop the direct debit during the term of the agreement.

Are there any other costs associated with the Private Lease?

In addition to the monthly instalment, only costs for flat tyres or for replacing tyres in the event of excessive wear and tear, and the personal contribution in the event of damage can be charged.

Can I end my lease early?

You can terminate the lease agreement prematurely, at the earliest on the first day of the second year of the lease period. You have to observe a notice period of at least 1 month. To terminate, send a letter or e-mail to the lease company. In case of early termination, you have to pay a termination fee. This termination fee is separate from the settlement of any damages and other amounts. The termination fee must be paid before the day of termination. If this has not been done, the termination will have no effect and the lease agreement will continue until it is terminated in another way. If you want to terminate the lease agreement in the first year, you pay the monthly instalments up to and including the first year in full. After that, the cancellation fee will apply.

What are the costs for an early termination?

A cancellation fee applies in the event of cancellation. Contact the lease company for an exact calculation of your specific situation. The amount of compensation consists of the total of the following components: a. the difference between the book value calculated in an annuity manner in accordance with the accounts of Carver Europe BV and the market value or the proceeds upon sale; b. A compensation for loss of profit of Carver Europe BV, which is fixed at an amount equal to a maximum of 1/4 of the remaining lease installments with a minimum of three months, which you as contracting party would owe Carver Europe BV for the remaining duration of the lease contract; c. Any other termination costs applicable to Carver Europe BV will be borne by you as contracting party.

How is my personal data handled?

The data that you enter in the application form for operational lease on this website, or that you pass on for the purpose of submitting a lease application by telephone or by e-mail, is processed by Carver Europe B.V. You can read how Carver deals with your personal data in the following Privacy Declarations:

Privacy Statement of Carver Europe B.V.